Why I like my job as a Customer Success Manager

Working in the field of Customer Success can be one of the most rewarding careers out there. It involves helping customers get the most out of your company’s products or services, while also building and maintaining long-term relationships with them. In this blog post, we’ll explore the joy of working in Customer Success and how it can bring fulfillment to your professional life.

First and foremost, one of the most rewarding aspects of working in Customer Success is the opportunity to make a real impact on people’s lives. As a Customer Success professional, you have the ability to help customers solve problems and achieve their goals. You get to see the direct impact of your work on a daily basis, and it can be incredibly satisfying to know that you’re making a difference in someone’s life.

Another joy of working in Customer Success is the opportunity to build strong relationships with customers. In many cases, you will be working with the same customers for years, and you will have the chance to get to know them and their businesses on a deep level. This can lead to long-lasting friendships and a sense of community that is hard to find in other professions.

Working in Customer Success can also be a great way to develop a wide range of skills. You will need to be a good communicator, problem solver, and project manager. You will also need to have a deep understanding of your company’s products or services, as well as the industry as a whole. This can lead to personal and professional growth that can benefit you throughout your career.

Another joy of working in Customer Success is the opportunity to be part of a team that is focused on the success of the customer. Unlike many other roles in a company, where the focus may be on achieving internal goals, Customer Success is all about ensuring that the customer is successful. This can lead to a sense of camaraderie and shared purpose that can be incredibly fulfilling.

Finally, working in Customer Success can be a great way to stay on the cutting edge of industry trends and developments. Because you will be working closely with customers, you will be exposed to a wide range of challenges and opportunities. This can help you stay ahead of the curve and develop a deep understanding of the industry as a whole.

In conclusion, working in the field of Customer Success can be an incredibly rewarding career. It offers the opportunity to make a real impact on people’s lives, build strong relationships, develop a wide range of skills, be part of a customer-focused team, and stay on the cutting edge of industry trends. If you’re looking for a career that offers meaning and purpose, then Customer Success may be the perfect fit for you.

Why blogging is tough…

Blogging on a regular basis is very difficult but I am trying my best to keep up with it. The reason I feel blogging is important is because it shows how consistent someone can be under whatever circumstances are going on in the world and your life. Also, it’s a great way back machine that’s a tad more serious then Facebook, Instagram, or Twitter. And, it does not need to be as career focused as LinkedIn.

What I need to keep reminding myself is that each post does not need to be highly immersive with hyperlinks and photos. The length of the post is not important either. Admittedly, sometime my content will be a flop, but everyone has a bad day.

There are only a few blogs that I read on a regular basis and that’s not because I can’t manage more with a solid RSS Feeder. Bloggers must resonate with me and these two happen to be married and are local New Yorkers. The bloggers are Fred Wilson at AVC.com and his wife Joanne Wilson who’s known as Gotham Gal. Between all their posts I get my fix on Tech, Travel, Investing, Startups, Cooking, Restaurants and much, much more.


Intro to Booking.com

For those of you who are not familiar with Booking.com hopefully, this helps. To be honest, until recently I was unaware that they were owned by Priceline, began as a startup in Amsterdam, and that the brand employed over 15,000 across 199+ offices worldwide. It really goes to show how much impact Online Travel Agencies (OTAs) have in the travel industry.

“Our approach to innovations is to fail fast,” said David Vismans, global director, and chief product officer, in a post by The Nation. For example, they will test features like the “Only 1 room left on our site!” on a small segment of users and assess it through A/B testing before it is officially launched.

Screenshot 2017-06-30 12.37.19.png

I think that is one of their greatest features because it pushes (almost forces) the consumer to make a decision in place of lollygagging. And because the website features free cancellation options and there’s no requirement for pre-payment the user’s room selection is not set in stone.

Screenshot 2017-06-30 12.50.49A couple days ago I noticed that Booking.com changed their homepage and it now features tabs for flights from Kayak, rental cars from Rentalcars.com, and Restaurant reservations from OpenTable (my personal favorite), as you might expect all these companies fall under the Priceline Group.

This is definitely a competitive move against rivals like Expedia, who prides itself on being the world’s largest full-service travel agency.  C-Trip also offers a wide range of similar services primarily for the Chinese market but the company is looking to expand overseas, according to The Wall Street Journal. We can’t forget about TripAdvisor who is heavily invested in hotels, restaurants, flights, vacation rentals, tours, and more.

Where do I begin?!

I really struggled with what direction to go on in my first post focused on the intersection of travel and technology. The industry of travel is so exciting and moving extremely fast that it is tough not to get overwhelmed with all the information that is out there. If there’s a topic that you would like me to write about please don’t hesitate to in the comment section below and I am happy to write about it.

For those of you who aren’t as up to speed with travel trends, consider the impact of Facebook‘s Messenger bot to major travel brands including Kayak, Skyscanner and Expedia, Iceland Air‘s Stopover experience and the array of large hotel chains that have created brands that focus on millennials. And we can’t forget about the growth of the sharing economy with AirBnb, Uber, tons and tons of location-based services like Tripr and Tourli, and that doesn’t even scratch the service.

The entire travel industry has so much potential that large companies like Facebook Travel and Google Travel (Google Trips App, Google Flights and much more) see the potential in making billions. As mentioned above, AirBnb is a HUGE player, especially with $850 million in funding from Google Capital.

We can’t forget about the impact that Online Travel Agencies (OTAs) like Expedia, Booking.com, and Agoda have on the hotel industry. They offer a service that has been successful and makes a large chunk of change. More to come on this topic.