About

Actively involved in Portland’s tech scene + Passion for Customer Success (apps, SaaS, web, etc.) + Lived in NYC for 8 years + Visited 30+ countries

As you may haScreenshot 2017-04-14 15.27.50ve guessed, I love blueberries (and almost all other berries) especially ones from my hometown of Portland, Oregon. To this day, I have yet to find any that compare to what the Pacific Northwest grows, but I am always open to recommendations.

I have 10+ years of experience in customer success, account management, and analytics. The success of my team, customers, clients, partners, and direct reports stems from my ability to build long-lasting relationships. I build and manage relationships by carefully listening, addressing problems head-on, and using empathy to provide solutions to clients.

I managed the customer success team at BlueVolt, which is a fast-paced SaaS platform that hosts online universities for various verticals such as electrical, HVAC, plumbing, etc., to assist tradespeople with online training (Safety, OSHA, compliance, etc.) and continued education for their employees.

Previously I was the in-market representative for North America at Marketing Manchester, the agency charged with promoting Manchester, England on the national and international stage to visitors, investors, conference organizers, and students. As the Route Development Marketing Manager, I developed relationships with customers and partners looking to book and sell Manchester as the gateway to Northern England and Wales. Additionally, I interacted closely with the commercial division of the Manchester Airport assisting in route development.

Prior to my role in travel, I was the Insights Manager at an award-winning digital agency in New York for prominent travel and tech brands including Skype, GoPro, Singapore Tourism Board, and Microsoft.

As a member of tech communities including the OUTCOMES: The Customer Success Community, Tech Association of Oregon (TAO), NewTech PDX, and NY Tech Meetup, I constantly find new ways to be innovative with customers.

Specialties: software/SaaS sales, customer success, client services, account management, relationship management, onboarding, retention, upsell, cross-sell, ROI analysis, project management, team management, partnerships, strategic planning, partner success, partnerships, strategic planning, channel marketing

Tech stack: Windows/Mac platform, Microsoft & Google Suite, CRM Systems, HubSpot, Salesforce, Monday.com, Slack, Zendesk, SaaSOptics, Jira, Azure DevOps, Coda, Outreach, Slack

Having traveled to 30+ countries with short stints in Hong Kong and Italy, I’ve developed a passion for diverse cultures and meeting new and interesting people.

In my spare time, I routinely traverse the globe, cheer on my Portland Trail Blazers, attend comedy shows, and read about everything related to technology.

Please feel free to contact me directly – jeffgrillo@gmail.com