About

Actively involved in Portland’s tech scene + Passion for Customer Success (apps, SaaS, web, etc.) + Lived in NYC for 8 years + Visited 30+ countries

As you may haScreenshot 2017-04-14 15.27.50ve guessed, I love blueberries (and almost all other berries) especially ones from my hometown of Portland, Oregon. To this day, I have yet to find any that compare to what the Pacific Northwest grows, but I am always open to recommendations.

I have 10+ years of experience in managing the success of customers, clients, partners, and direct reports at high tech companies and hospitality. I build and manage relationships by carefully listening, addressing problems head on, and using empathy to provide solutions to clients.

I was the in-market representative for North America at Marketing Manchester, the agency charged with promoting Manchester, England on the national and international stage to visitors, investors, conference organizers and students. As the Route Development Marketing Manager, I developed relationships with customers and partners looking to book and sell Manchester as the gateway to Northern England and Wales. Additionally, I interacted closely with the commercial division of the Manchester Airport assisting in route development.

Prior to my role in travel, I was the Insights Manager at an award-winning digital agency in New York for prominent travel and tech brands including Skype, GoPro, Singapore Tourism Board, and Microsoft.

As a member of tech communities including the OUTCOMES: The Customer Success Community, Tech Association of Oregon (TAO), NewTech PDX and NY Tech Meetup, I constantly find new ways to be innovative with customers.

Specialties: customer success, client services, account management, sales support, customer value, onboarding, customer segmentation, retention, upsell, cross-sell, ROI analysis, advertising, social media, project management, team management, partnerships, strategic planning, partner success

Tech stack: Windows/Mac platform, Microsoft & Google Suite, CRM Systems, HubSpot, Salesforce, Marketo, Outreach, Slack

Having traveled to 30+ countries with short stints in Hong Kong and Italy, I’ve developed a passion for diverse cultures and meeting new and interesting people.

In my spare time, I routinely traverse the globe, cheer on my Portland Trail Blazers, attend comedy shows, and read about everything related to technology.

Please feel free to contact me directly – jeffgrillo@gmail.com